Communication Skills for Teamwork within the NICU Culture 2022

$50.00 for 3 months

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Every workplace has a culture, and the Newborn intensive care unit is no different. Staffing is multidisciplinary which brings perspectives that often differ.  To be successful, we need the ability to be responsive to the attitudes and feelings of our colleagues.  Effective communication improves patient outcomes as well as staff satisfaction. And yet communication is often hampered in this acute setting by limited time as well as the diverse backgrounds of the disciplines.  This webinar will focus on helping the participant understand work cultures and what contributes to healthy work environments.  Specific strategies for creating healthy work environments will also be explored.  Case studies are shared to help the participant apply these concepts to their daily work life.  Case studies are drawn from questions that are commonly asked, such as 1) how do I get people to follow feeding plans; 2) How do I get people to respect what I do as a therapist; 3) How do I as a staff nurse effectively communicate with the medical staff so that they listen to me?


After attending this webinar, the participant will be able to:

  • Define “culturally sensitive health care”
  • List one example of a trait of a healthy workplace
  • Provide one example of how accountability is important with feeding plans in the NICU
  • List one example of a component of effective teamwork
  • List one example of an effective communication strategy to help with implementation of feeding plans




Welcome, systems thinking, teamwork, culture overviews



Team members and roles



Creating healthy workplaces and teams



Communicating and collaborating effectively



Implementing feeding plans that work



Special notes for therapists, case scenarios


Course Information and Completion Requirements

Intended Audience: Speech Language Pathologists, Occupational Therapists, Registered Dietitians, Special Education Teachers, Psychologists, Physical Therapists, Early Intervention Specialists, Nurses, Physicians, and Mental Health Workers. Note: Training conferences are available for professionals only.

Course Level: This course is an intermediate level course: Information is geared to practitioners with a general working knowledge of current practice trends and literature related to the subject matter. Focus is on increasing understanding and competent application of the subject matter. Prerequisite – None

Instructional method: Video and quiz offered on your member’s dashboard through, using the platform LearnDash. Monthly question and answer sessions are offered for a period of three months beginning at the time of purchase, and the participant will be sent details for joining these Q&As after registering.

Content Disclosure: None

Access information: This video training was updated in July of 2022 and will be updated every five years. Course available for ASHA CEUs beginning September 15, 2022.

To ensure Learners successfully achieve the Learning Outcomes above and to satisfy the completion requirements and continuing education credits, all attendees are expected to watch the webinar course in its entirety. Attendees are required to complete an attestation that they viewed the entire webinar course. This course is not offered for partial credit. Click for full policy for attendance

Requirements for this course must be completed within 3 months of purchase. The requirements for completion are as follows:

  1.  View the video in its entirety and attest that the person registered is the person who is watching the course and requesting the certificate of completion
  2.  Pass a 10-question multiple choice quiz with a score of 100% (may be taken repeatedly and the quiz is available as a handout to identify the questions)
  3.  Complete the course evaluation

If requesting ASHA CEUs, you must inform us at the time of registration.

Presenter Information

Presented by: Dr. Erin Ross: Internationally recognized Infant Feeding Specialist, Speech Pathologist, and creator of SOFFI®, Supporting Oral Feeding in Fragile Infants in the NICU. She has worked in child development clinics, feeding clinics, and home settings, and currently continues her work in the Neonatal Intensive Care Unit. Dr. Ross has also authored book chapters on feeding development and pediatric feeding disorders.

Speaker Financial Disclosures:

Erin Ross is the owner of Feeding Fundamentals, LLC and owns the intellectual property (inclusive of SOFFI®) and receives a salary. She also receives a salary as a faculty member of the Rocky Mountain University of Health Professions and as a Developmental Specialist for the HealthONE Hospital Systems. Dr. Ross is also a paid consultant for Gerber Baby Foods (Nestec) and Intertek. She is paid as a speaker for Toomey and Associates, Inc. and receives royalties for content.

Speaker Non-financial Disclosure:

Dr Ross is currently the Chair of Advocacy Pillar for Feeding Matters. She is also an  Assistant Clinical Professor at the University of Colorado School of Medicine. Dr. Ross is a Member of the Consensus Committee– Developmental Care Standards for Infants in Intensive Care, and has written related book chapters for Elsevier and Thieme Publishers.


ADA Accommodations: Feeding Fundamentals, LLC complies with ADA provisions. Every effort will be made to accommodate requests. If you require special accommodations or need assistance, please contact Gina Gass at Requests must be made at least two weeks in advance of necessary accommodations.

Cancellations: The video and handouts are available immediately after purchase and therefore there are no refunds for this course after purchase has been completed. Click here for full policy on cancellations.

Complaints: Feeding Fundamentals, LLC takes complaints seriously and we will work to resolve them. Please send us an email at with any concerns, within 2 weeks of completion of the course. Click here for full policy on complaints.


ASHA CE Provider approval and use of the Brand Block does not imply endorsement of course content, specific products or clinical procedures.


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